Get in touch
Please feel welcome at any time to email us or use any other method to contact us including the use of this form. We will reply to you as soon as is humanly possible. You are important to us.
Here we try to anticipate the most common questions and answer them, so first give this a glance. If your question is not covered, please contact us, and we will do our very best to answer you as soon as we are able. Your happy experience at our website is important to us.
Delivery charges depend on your location so firstly ensure that the website has correctly sensed your location otherwise manually correct it, it also depends on the shipping address you enter. Next it depends on the size and weight of the item as supplied to us by its manufacturer. Lastly it depends on the method you select based on the available options that the software has calculated for your situation. If you have any doubts or questions please contact us directly
We use Stripe as an online payment system to accept payments from Mastercard, Visa, American Express, Discover and several other major credit and debit cards.
Delivery time depends mostly on two things. Your location and how accessible it is, and whether we have stock on hand ready to go or need to order it, and if so where that location is relative to you and relative to us. It could be that the quickest is to have it sent straight to you or that it is better to have it sent to us first and then from us to you. We always strive for the most efficient solution and want happy customers, but please accept that this is a challenging environment and we do our best to achieve almost impossible goals sometimes.
Your data is completely safe and encrypted just like it would be on any other secure website or on your banking website for that matter. We take your privacy and the security of your data very seriously indeed.
After ordering, the payment takes a short while to go through. We then receive your order and establish how many items are already ready to be dispatched from stock and how many need to be ordered from suppliers. This gives us a timeline which we communicate to you. We order items if necessary then have everything checked, double checked, and then shipped to you. We want you to be happy customers.
Yes there is an invoice made available to you for your order as well as a receipt. In some cases this is done all in one.